I am a brand new user and have found I cannot connect to the other user as the address is not found. How can I resolve this problem?
Hello @KathR,
Thank you for your response 😊
Email address is used for TeamViewer account, but not for a TeamViewer remote session.
Instead, it requires TeamViewer ID and password. You can find them from Remote Control tab.
For incoming connection, please tell your TeamViewer ID and password which is shown under Allow Remote Control to the person who is connecting to your device,
For outgoing connections, you can also use Control Remote Computer, please type TeamViewer ID and password for the device you are trying to connect to.
Regarding password, you can find useful information from here, please check it out !
Kindly inform me if you experience any further issues!
Akiho
Thank you we have been able to make contact finally
Hi KathR,
Thank you for reaching out to the Community and welcome to TeamViewer 🙌✨
Could you reply this message with a screenshot of the error message, so that we may guide you better?
Also, since you are new to TeamViewer, you may find more information about TeamViewer from our knowledge article. Feel free to check the article - Get started 🍀
Look forward to hearing from you !
Good Morning,
The person trying to contact me is also receiving the same message that user does not exist.
Which ID are they supposed to be using? My log on ID which is numbers or my name?
My online account name is Kath. The address I am trying to reach is **Information removed as per Community Guideline**
There is no error, nothing happens,
Regards
Kath
Thank you for your feedback!!
I'm happy to hear that you can make a connection 😊
If you have any questions in near future, please don't hesitate to ask in the Community !
Hope to see you in the community again 🍀
