Remove 2-Factor from a Free User Email

Question

Hi,

Can I please request 2-factor auth be removed from free user email account: [removed per Community Guidelines]? Thanks!

Scott

Owzo · Answer

I need my 2 factor removed on my account

my recovery code is not working

.Carol.fg. · Answer

Hello @WSFF,

Welcome to the TeamViewer Community!

For a case like yours, if you did not save the recovery code, you can:

* create for free a new account: https://login.teamviewer.com/LogOn#register 
* If creating a new account with a different email address is not an option and you want to use this same account again, you can request the deletion of your TeamViewer account by writing an email to privacy@teamviewer.com. As soon as the account is deleted by our dedicated team, you will be able to create the TeamViewer with this same email address.

Important reminder: By requesting to delete your account all data will be lost. So, whenever you recreate the account with the same email, it will be a brand new account.

If you locate your 16 digits recovery code, click this link to deactivate your two-factor authentication.

I hope this information helps you!

Please let me know if you have any further questions 😊

Best,

.Carol.fg.