How do I add my device to my license?

JacquesH · 2021-11-12T07:13:34+00:00

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Hi Everyone

I have been trying to add my device to my license, I followed all the "howtos" but no luck.

It is a "Legacy" license, what ever that means...I purchased a perpetual license?

I installed the app on my machine and logged in, when I select my profile in the app it says:

License: Free

And When I select edit profile it says: Activated license ?

I have also removed my TV Management Console profile and re-added it and still no luck, tried to add my device under:

Profile settings / License / Add new device

Yet when I connect to anything it says Free (none commercial use).

Any assistance would be appreciated.

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Great that you posted here - I will make sure to guide you though the activation.

First things first, could you tell me what TeamViewer version you have bought?

It should be written on your invoice...

TeamViewer 11 Business to be exact, according to my invoice.

All right, thank you for getting back!

Your license might not be activated on your device.

To activate your license on your device, please follow this procedure:

Download and install TeamViewer 11 on your device
Open TeamViewer 11, go to Extras → Activate license and enter the license key which is on your TeamViewer invoice, then press OK.

Now, your license is activated on your device and the free license message should be gone. ✔

Let me know if that worked for you! 🤓