so, i have a bit of a problem, tv have just told me that i am over my quota. my quota is apparently 200. i have been using TV for maybe 8 or 9 years. i now have 1700 computers on my account. i was not aware of the restriction, so have never deleted dead or old machines....many hundreds, possibly a thousand, will be dead for a long time. they want me to spend 14 solid hours deleting old computers manually . here is what is happening. i think it is outrageous.
Hi I hope you are well.
I have been a customer for around 8 years . i moved to teamviewer because of the great **Third Party Product** debacle where they jacked their prices by about a factor of 10 in some cases, didnt tell the customer and auto billed, this annoyed many people, me included.
i have now been sent an email by teamviewer stating that i am over my active number of computers.
i was not aware of the limit on this, maybe i should have been, but it has never been an issue before and im not the only one who doesnt read EULA's etc. it works, its worked for years, it works well.
i am not saying that i wont pay for computers on my account that go above the limit., BUT - i have never bothered to delete any old / dead computers because its never been an issue and i didnt realise that i had a quota.
your support is telling me that i must go through, manually, 1700 computers and delete each one individually based on if i want to keep it or not. this will take me over 14 hours if i do one continuously every 30 seconds. I am not going to do this.
i have requested a list of computer vs last connected time. i got given a powershell script, which i have run. it does not contain the last connected time. your support have now said to me that they cannot help.
your back end team will easily be able to produce a list of these computers, and also to be able to delete them from my account with a script.
so it is now up to you. it is not worth my time to go through 1700 machines manually. i am happy to pay for an appropriate plan for active licenses, but i will not spend 14 hours going through all the old computers on my account, and i will not buy a license to cover maybe 1000 extra computers that are no longer in use.
i hope you can come to an sensible arrangement.
below is the last email from your support, which frankly i find baffling. if you think that any of us techs dont think that you could remove computers that havent connected in over say 1 years by writing a script, you must be crazy.
I am afraid in as afar as deletion goes we are working to improve the deletion process but at the moment the information provided is all we have to share.
TeamViewer may use, at its sole discretion, and implement technical measures regarding the functionality of the software and the server services to assess whether customer’s usage pattern is in line with the indicated usage volume and thus with the chosen license type, and to detect whether the contractually agreed scope of use is being exceeded by customer.
Please note, that the implementation of this technical limitation regarding the maximum number of Managed Devices is in accordance with our End User License Agreement sections B.1.4 and B.1.8 and would therefore kindly ask you to reduce your number of Managed Devices to match the quantity included in your license or reach out to our Sales team to increase the available number of Managed Devices in your subscription plan.
