How do I allow all IT support staff to manage all devices

RonnieUPP · 2021-11-22T15:58:05+00:00

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I think I need help. I have heard a few times now that some IT support members cannot manage devices from login.teamviewer.com.

We have a corporate 3 channel subscription that is currently assigned to 18 users

We deploy the teamviewer host msi file with the following command-line arguments via Intune:

/qn /norestart CUSTOMCONFIGID=mxrxxxa APITOKEN=4641*************************o5g

Below is a picture of how that config looks like from the design and deploy page.

So i did have a look at the UPP group under Shares and I can see some only have read only.

So i guess my last few questions are:

It seems these devices a linked to the TeamViewer account that created the deployment file (a generic admin account) - Why cant devices just be linked to the "company" so all IT support are owners?
I dont understand why we have to share a group with others, it would make much more sense to assume that any device "linked" to our company subscription can be managed and connected to by all IT support staff.

Hoping someone can tell me i am way off on my approach or confirm that "admin" work on TeamViewer is not brilliant.

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Justin

Hello @RonnieUPP,

thank you for your message and in-depth explanation.

What you're looking for is our article regarding the Assignment via Command Line Interface (CLI) for managed devices.

However, this feature is only available for TeamViewer Tensor customers.

Let me know if you need further help.

Best,

Justin

dewmiwasana

It can definitely be frustrating when IT support staff can't manage all devices, but I found an article that might be helpful regarding Assignment via CLI for managed devices.