Change of licence holder

BrettRow · 2021-12-01T09:45:51+00:00

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I originally purchased 2 Business licences via my company credit card so I am associated with the account.

We changed from standalone to subscription licences a while back and I receive the renewal notices.

I will retire shortly so need to find out how to transfer "ownership" to someone else in the company. I have already changed the associated email address on the Customer Portal but still receive order and invoice notices.

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Accepted answers

JeanK

This means, that none of the Business licenses you are mentioning are activated on your account.

In this case, the best option would be to call us directly:

➡ Telephone support

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BrettRow

Thanks, have just gone through that and changed the details.

Thanks for the assist.

BrettRow

That link just returns me to the Community Announcement page. No sign of any support contact method.

JeanK

You're welcome!

Glad I could help. 😊

JeanK

This means, that none of the Business licenses you are mentioning are activated on your account.

In this case, the best option would be to call us directly:

➡ Telephone support

JeanK

Hello @BrettRow,

Our customer support can process a license transfer for you.

Please contact our team directly via this link: