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Transfer License to another account

Green07
Green07 Posts: 2 ✭✭
edited December 2021 in General Questions

We purchased a licence and applied to an email attached to an existing corporate account but subsequently Teamviewer changed the login process and the this account is being forced through Microsoft 2FA and corporate policy rejects the login. There is a checkbox that suggests this can be bypassed but this does not work.

I need to transfer the licence to another owned email account - how can I request that or who do I contact ?

Regards

Answers

  • JeanK
    JeanK Posts: 5,180 Senior Moderator

    Hello @Green07,

    In this scenario, you will need to contact our customer support directly.

    Only our customer support can solve this kind of issue.

    I hope you will sort this out quickly! 🎅

    French Community moderator

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