Audio/Sound problems. Please help

1st off amazing APP!!! 5 stars

Hello, my connected partner a I can't hear one anothers sound when in remote control feature. The mic option works fine, but the sound playback feature doesn't work at all. We tried reversing the connection, and play a simple sound off itunes to see if my connecting partner could her my sound, and the same results happen. I looked in help, it ask me to go under extras, select options...but there's no tab for options under the EXTRAS tab. I have the latest version of teamviewer. Please, help. without this function teamview is no use to me, and what i do. Thank you

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Accepted answers

Reyhan

Hi Elcardo,

Thank you for your post and your great feedback. :smileywink:

We are currently working on this issue and we will post an answer once we have figured out a solution.

Reyhan

Dear FG,

Thank you for your post.

Maybe the following contribution might help here

All comments

Reyhan

Hi Elcardo,

Thank you for your post and your great feedback. :smileywink:

We are currently working on this issue and we will post an answer once we have figured out a solution.

Reyhan

Dear FG,

Thank you for your post.

Maybe the following contribution might help here

Max4

I also have this problem. I used to be able to hear sound from my remote computer. All of a sudden that possibility is gone. Please get back to me

MarkTheMartian

OI TEAMVIEWER!!!

THIS IS NOT SOLVED!!!:smileymad::smileysad:

REMOVE THE "SOLVED" TAG AND FIX THIS - IT'S VERY ANNOYING!!!!

:smileymad: :smileymad: :smileymad: :smileymad: :smileymad: :smileymad:

mandus

please remove solved tag from this topic and solve it. i have the same issue and it has been now over 9 months since it started.

SergioE

Hello, I had the same problem, it even went as far as the remote computer not showing any audio being generated at all (you can see if your Windows target PC is making any audio by clicking the volume icon and watching the little vertical bar light up in the color green according to the sound being generated)

This is the solution in image format: http://imgur.com/UjzZGs2

This is the solution in text:

The solution was to edit my client PC audio configuration (the PC that you're using to access the target PC). The solution was to go to Extras > Options > Audio Conferencing (Yes, this applies for regular audio as well) > Set speakers and microphone to "Default Communication Device", remove the checkmarks from both mute boxes and even without saving you should already have audio.

Now, we already know that TeamViewer is part magic and part code, well the magic part requires the **bleep** mic to be unmuted on these settings and set to "Default Communication Device", otherwise you won't have the audio from the target PC on the speakers on your client PC speakers. Let me repeat that, yes, mute the mic (in these settings) and you lose speaker audio from the target PC to your client PC, mute the speakers (in these settings again) and you also lose speaker audio from the target PC to your client PC. No sense whatsoever.

McVal

I was struggling with this same issue of no sound since upgrading to Version 12 of TeamViewer. Tried reinstalling Version 10 and it kept trying to upgrade me again, so I figured, what the heck, I'll reinstall Version 12.

The very first question Team Viewer Version 12 asked me was if I wanted to leave the system as unmuted or muted. I selected Unmute it!!! and YAY! Sounds are working fantastic again!!! I can hear my IMs and music sound now! YAY!

dgarbern

Just loaded 12.0.80984 onto one of my 'mute' Win 7 machines. Sound is back.

NYCNative

Yes, I downloaded the newest version on both machines and it's working again! Finally!

alippiatt

This worked for me in TeamViewer 12 on Windows 10. OpenTeamViewer, click Extras, then Options. Click Audio Conferencing. The setting you may need to change is under Voice Playback-->Speakers. By default, mine was selected to Default Communication Device on both the remote and local computers. You need to change this to the appropriate setting on both computers. For example, I left the remote computer's setting alone (which was set to "Default Communication Device" and changed my local computer's setting to "Speakers / Headphones (Realtek High Definition Audio). Of course, you'll need to unmute and set appropriate volume on both the local and remote computer. Also, this assumes you know to check the "play computer sounds and music" box.

The reason it didn't work by default was that my Default Communication Device set in the Sound properties of the Windows 10 Control Panel was set to a computer monitor that didn't have speakers connected to it.

Hope this helps others.

MvW_Photography

True! when you update to the newest version the sounds works again!

Glassdub

Audio started working between my home PC & notebook at work, but still DOES NOT work between my work desktop PC & home PC, same OS on all (Win 7, work PC is Enterprise & the other 2 Ultimate but I wouldn't think it would matter ), same auto settings on all, I don't get it, ANNOYING, if it had to work on one I wish it would have been the work desktop.

NYCNative

I'm going to attempt to download the updated versions and see if it works or not...

SETXTelecom

I am running Win10 on my laptop and XP SP3 on remote machine...latest TV did NOT restore audio function...still cannot hear audio on remote machine on my laptop...

NOT SOLVED!!!!

scottb80

Try going to your Audio Mixer for Win10 (right click on your voume setting and select Audio Mixer), make sure the volume of the TeamViewer audio is turned up. I had the same problem until I turned up the volume

MvW_Photography

Check your audio setting in TV.

Communication --> Check Audio Settings --> audio settings --> meeting --> Under ''meeting defaults'' switch ON the ''share computer sounds and music''

Otherwise check you audio settings in your volume mixer in Windows.

Problem is defo solved with the new update.. it should be something else in your settings.

I hope i this info is good enough! Good Luck!

SETXTelecom

@MvW_Photography wrote:
Check your audio setting in TV.
Communication --> Check Audio Settings --> audio settings --> meeting --> Under ''meeting defaults'' switch ON the ''share computer sounds and music''
Otherwise check you audio settings in your volume mixer in Windows.
Problem is defo solved with the new update.. it should be something else in your settings.

I hope i this info is good enough! Good Luck!

Nope...tried all suggestions...STILL NO audio on laptop (win10)....Remote is XP SP3....both running latest release of TV...

NOT FIXED

MvW_Photography

Must be your windows settings for 100%. TV is working fine with latest version so you need to look somewhere else because it is

SOLVED!!!!

sai_isaiah

Try this as this one works in our office. Click on communicate then check computer sound then uncheck and check it again. Hopefully it will work to you. :robothappy:

sai_isaiah

audio TS.jpg

SlyFred

Hi, Just letting you know that this is not just a Windows to Windows issue. I have not had Audio for a year or so with version 11 and 12 no matter id using Windows or Linux. I have tried all combinations with the same result.

I find it amazing that the TeamViewer Developers have remained so silent on this issue.

SlyFred

Further to my last post,

The "Computer Sound' check-box is greyed out so cannot be selected.

bharles

I didn't have to change my voice playback device but going to the audio conferencing settings did lead me to the volume bar, which was turned down for some reason. Turned it back up and sound works!

mackpt1

Here is how to fix Audio Volume Issues in Windows 10

1- Search for Sound in the Search bar at the bottom of desktop.

2- Go to Sound settings in the Control Panel

3- Right click the default devices in the new window that pops up and go to its Properties section.

4- Click on the Enhancements tab , choose the option to Disable all enhancements and hit the button Apply.

Source:- https://merabheja.com/fix-audio-volume-issues-in-windows-10/

webhasan

Microphone does not work for TeamViewer 13.

Microphone works fine for version 12 but unfortunately, TeamViewer forces to update it to version 13

What_no_Sound

Does not work! Bad , static, or no Sound STILL! Latest windows 10 and TV on both computers.
Went to using 「**Third Party Product**」 for sound! Hey TV tech's This is an Idea contact 「**Third Party Product**」 for help for this issue!

massimoscali

I'm sorry to say that it doesn't seem to be a Mac problem: Skype works fine .

When I share the desktop and play a sound from a Mac the other Mac plays the remote sound too.

eliaspizarro

Thanks, but it's 2019.....

Same problem

DrSramic

I had a no remote sound problem, and the problem was related to the audio confrencing settings. I had plugged in a head set for other work, then no remote sound was coming through my speakers because audio confrencing had selected my headset (without asking, I might add). I switched the device to use my speakers and I remote sound then worked.

FabioAlmeida

I'm currently working on a e-learning Music school, yet unfortunatelly can't stream microphone and Audio output from student. I would love to find a solution for this, runned all posts around this theme and nothing found.

We are using on both systems an external sound card, anyway, already tried with internal sound card and nothing, can't hear what I'm doing on destination computer. Is there a solution for this even if it's an third-party software?