Advanced options grayed out on my PC

Shimi · 2021-12-14T09:49:06+00:00

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Hi all,

using teamviewer mainly to connect to my remote PC at home via iPad.

was playing with setting for a while and noticed that I can’t configure my pc for easy access because the advanced options are grayed out

how do I fix this issue or alternatively- go back to default settings?

appreciate any advice

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Accepted answers

JoshP

Thanks for the screenshots! 😁

It does look like pretty much everything is greyed out; not only in Advanced but the other places!

Initially, I was thinking that the issue could be affected by a policy applied to your device. This would be applied by a Company Admin or other Admin on a TeamViewer license and would enable the admin to manage (and even lock out) specific options. As mentioned, though, this would occur on licensed devices, or devices assigned to a licensed account (Account assignment can be found in the General settings).

You mentioned this was between your iPad and home device, so it's probably not this one. However, let me know if this rings a bit familiar!

My next thought is that (1) an option, specifically Changes require administrative rights on this computer, may be selected and (2) TeamViewer may not be running in Admin mode. To check this, you can find this by scrolling down in the Advanced settings to TeamViewer Options:

If you find this option checked, please exit TeamViewer completely (go to the Three-line menu (≡) in the upper left ---> Exit TeamViewer), right-click the TeamViewer icon, and select Run as Administrator. Then try again to access and alter the settings.

If the issue were to persist past this, then I would recommend a complete uninstall and fresh re-install, including removing settings (steps 1 - 4 in the article below):

https://community.teamviewer.com/English/kb/articles/16835-how-to-uninstall-teamviewer-on-pc

Let me know if this helps!

All comments

Shimi

JoshP

Thanks for the screenshots! 😁

It does look like pretty much everything is greyed out; not only in Advanced but the other places!

You mentioned this was between your iPad and home device, so it's probably not this one. However, let me know if this rings a bit familiar!

If the issue were to persist past this, then I would recommend a complete uninstall and fresh re-install, including removing settings (steps 1 - 4 in the article below):

https://community.teamviewer.com/English/kb/articles/16835-how-to-uninstall-teamviewer-on-pc

Let me know if this helps!

JoshP

Hello @Shimi

Thank you for your post, and welcome to the TeamViewer community!

In order to assist, I would actually like to request a bit of clarification - Is it the entirety of Advanced Settings (i.e. the option in the left menu), or simply the option for Easy Access?

Thanks in advance! 😄

Shimi

Hi Josh,

all the options are grayed out... not just the easy access (or the advanced settings)

i can send screenshot but its not in english so i dont know how helpful would it be

JoshP

Hello @Shimi

You can send the screenshots!

I am very familiar with where things are in the TeamViewer settings - non-English shouldn't be an issue 😅

Thanks in advance!

Shimi

It worked! 👍

thanks a lot josh, appreciate it

JoshP

Thanks for the update, @Shimi 😁

Glad to hear it worked!

Should you have any other questions, feel free to stop by!

Ford1

This is still an issue with the current software.

If you are having to uninstall and reinstall then the issue is with the software, myob have the same problems with their software in that uninstalls and reinstalls will only temporarily fix what is an actual programming error. Teamviewer actually has two issues, one is that the close to tray and other options are greyed out. And also that the software still opens in full screen on startup.