Using tablet host to remote control Android, why wont it connect?

gbuser1

Hi all and thanks for helping me out.

I have a Galaxy Tab E, model SM-T560nu, Android Version 7.1.1, it has Knox 2.8, and I have installed the app version 15.24.34 CL.

I am trying to connect to a Galaxy S21 but the tablet won't connect. When I press the remote control button I get the message that Teamviewer could not connect and to check my internet.

The internet is working fine, (at least I think it is), on my computer, my tablet and my cell phone so there are no issues there. I am stumped as to what it could be.

If anyone has any idea why it won't connect I would appreciate if you could point me toward a solution.

Thanks!

Yousuf_Khan19K

@gbuser1 Do you have a solution for the following? There are locations we manage that have Firesticks. At times guests log into certain apps (e.g., Netflix) with their personal account and forget to log out at the end of their stay. We need to be able to "reset" the firestick with our approved apps along with their applicable usernames and passwords. We need to do this remotely. So for example, a guest checks out, we log into the Firestick remotely (no computer will be at the location so, there is no one to share a view link), and "reset" the Firestick with our approved apps and their corresponding login details. Any advice or video would be greatly appreciated. I'm sure there are other managers that need this answered as well. I haven't found a solution online. Thanks