GST number update request not submitting

rcnamy · 2021-12-28T23:21:53+00:00

There was an error rendering this rich post.

here are the steps they provide in the email

. You have already activated your Customer Portal

Please go to http://service.teamviewer.com (Customer Portal log in page)
Enter the TeamViewer credentials used to activate the Customer Portal
You are logged in your Customer Portal
Click on the “Manage subscriptions” to find the contract that needs to be edited
Click on the pen next to “Billing Details”
Enter your federal GST/HST number consisting of 15 characters (i.e. 123456789RT0001) in the field “GST/HST number” and click on Submit
A popup will appear informing you that the changes have been successfully updated and will be reflected for future invoice

I follow those steps and the submit button doesn't work. There is zero customer support and I am forced to make a community request to try and have this fixed? Really not an acceptable support option in my opinion but maybe someone else has ran into this.

Find more posts tagged with

Accepted answers

All comments

oracosolutions

Hi, I am trying to enter my GST number and following those instructions above (which don't work) because there is no field available to modify or enter a GST/HST number. I suggest you get your IT techs to look into that.

oracosolutions

What I have realised is that you think that the NZBN number is the same as our tax number, it isn't. NZBN is just a business number, my GST number is different, is it possible to get some assistance on this?

TLEast

Same issue here. Was given the link for activation by calling in and was happy to get to the GST/HST update page, but guess what...my number isn't considered valid either. I phoned them and they added it for me. I am waiting for it to update as the tech said it would take a while for me to see it.

rcnamy

Update to this- I did call in and they said they updated the GST number for me and it would take a while to see it. Still not there more than six weeks later

TLEast

I can confirm still not there for me either. Thank you for the update.

Akiho

Hi @rcnamy,

Thank you for taking the time to post in the Community✨

In this scenario, could you contact our Customer Support team directly to get immediate assistance, please?

☎ Make a call * an invoice number is required for phone support, please prepare the information before making a call.

📩 Submit a support ticket

Thank you in advance for your understanding and patience.

Best regards,

Akiho

P.S. In order to access the support portal to submit a support ticket, please ensure you are using the account you activated the license, not the account you activated the Customer Portal. Otherwise, you will get redirected to the Community.