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TeamViewer License

HeglarCreekDairy
HeglarCreekDairy Posts: 3 ✭✭
edited January 3 in General Questions

Hi, I purchased a license for team viewer back in August but my subscription is still saying that it is the free version. After doing some research, I have learned that we were suppose to activate it from a link sent to our account, but it is possible the email was sent to somebody that no longer works for us. How can I get my account activated?

Answers

  • Akiho
    Akiho Posts: 719 Moderator
    edited December 2021

    Hi @HeglarCreekDairy,

    Thank you for reaching out to the Community 😊

    Usually, a purchase confirmation email along with an activation link is sent to the registered billing email address.

    As you said, the activation link is required for activating your TeamViewer account with the license.

    Regarding your case, I recommend contacting our customer support team to get further assistance.

    Could you contact our customer support team directly, please?

    ☎ Make a call * an invoice number is required for phone support, please prepare the information before making a call.


    Thank you in advance for your understanding.

    I wish you a great end of the year🍀✨

    Best regards,

    Akiho


    Japanese Community Moderator / コミュニティモデレーター

  • Thank you for answering @Akiho_S

    We don't have the invoice number, is there a way the support team would be able to look up our account with our credit card number? It seems that we have a reoccurring payment on our account because the same amount has came out at the same time for the past two years. Also, is there a phone number I can call to reach somebody directly. I have called the support team a couple of times and have been on hold for over an hour.

  • Ying_Q
    Ying_Q Posts: 1,816 Moderator

    Hi @HeglarCreekDairy,

    I would take care of the case from @Akiho_S, hope it is fine to you!

    Can you kindly send some license related information via PM please?

    I will try my best to look for the license 🤞

    Best regards,

    Ying_Q

    Community Moderator/中文社区管理员
  • HeglarCreekDairy
    HeglarCreekDairy Posts: 3 ✭✭

    @Ying_Q I sent you a message. Thank you!

  • Ying_Q
    Ying_Q Posts: 1,816 Moderator

    Hi @HeglarCreekDairy,

    Thank you and I will check my inbox right away!

    Community Moderator/中文社区管理员