Cannot get computer added to correct group automatically

danw

Created a new full client module and it is supposed to automatically add computers to the group specified. It is not adding the computer to anything. I can go into the client options and 'Account assign' it to myself and it shows up in ALL but this isn't how I expected the process to go as documentation is kind of spotty on all of this.

So how do I go about creating a custom full client and on install having the installing endpoint be added to a custom group? Is the "Allow account assignment" Something I need to use? I cannot find ANY documentation on what that option is actually doing.

.Carol.fg.

Hello @danw,

Welcome to the TeamViewer Community! 😊🎉

By the description you provided, one of the things that could be causing the issue is if the ID is already listed in your Computer & Contact list with another name.

Could you please double check this for us?

The easiest way to do it is by going to Computer & Contacts→ on the top search bar, search for the ID number of the device without spaces between numbers → verify if any result appears.

If you have the device already listed, you just need to delete it, and try install the Full Client gain.

The Computer & Contact list accepts more than one device with the same name, but it doesn't accept saving the same ID multiple times.

Please let me know if this information was enough to troubleshot it. 🍀🤞

Best,

Carol