I am not able to add a new user to TeamViewer. 2 license keys are available

Jeffrey_Johnson1062

we own 6 each licenses.

it allowed me to add a 7th user, but I purged the user

when I noticed we were at the max of 6

then purged 2 orphaned accounts

now we are at 4 of 6 in use

but cannot add the 5th user. when I fill out the information

name, email address, password and click add

it does nothing.

?