Unable to add a contact to allowlist in policy-says email is not valid.

Skywalker2020 · 2022-02-17T15:32:33+00:00

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Skywalker2020

The email is correct, any advice?

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Skywalker2020

Thank you for the response, apparently the email they provided is not associated with their free license. They just provided me with their TeamViewer ID and I was able to grant them access in our policy. Cheers.

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JeanK

Ahhh... I see!

Thanks for letting us know about what the issue was about! 💯

All the best,

/JeanK

Skywalker2020

JeanK

Hello @Skywalker2020,

Good to see you posting here! 🌻

Before adding the user to the allowlist, have you added the user as contact into your Computers and Contacts list?

Cheers,

/JeanK

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