Server issue?

woecarlson · 2022-02-23T04:42:31+00:00

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Hi Community,

Been using TeamViewer for years, and suddenly today it seems to have stopped working. My credentials appear to be fine as I'm able to sign-in to my account via the website, but the TeamView Remote Control application will not log in. I get "Error: Sign in request failed! The server did not respond. Please try again". Been getting this for 2-3 hours. Does this sound familiar and/or is there anything I can do on my end to resolve?

Thanks!

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Frylock364

Thank you @Jasonp_exe you are the MVP, I was having the same issue (as a lot of people are) and TeamViewer was no help and said they had no fix.

Network Reset on windows 10 fixed the local client but did not fix the web/chrome client for me.

Ying_Q

Thank you @Jasonp_exe ! You are a legend! 👍

It is handy for other users to look for that you also shared the screenshot on finding the setting of Network Reset!

Feel free to browser around TeamViewer community and start sharing and helping other users.

We wish you a pleasant day!

Best,

Ying_Q

Jasonp_exe

https://community.teamviewer.com/English/discussion/comment/131453#Comment_131453

@ov3

So even after the network reset and being able to access TeamViewer last night, this morning I started getting the waitforconnectfailed error code like you. I had to do a windows Network reset AGAIN. It looks like its working for now but it would be annoying if I had to do this every day.

Jasonp_exe

Hi Woecarlson,

I'm experiencing the exact same issue, and since around 3 hours ago as well. I'm running version 11. I tried running it from my laptop and I get the same error.

woecarlson

Glad to know it's not JUST me. Hopefully an issue they're aware of and fixing?

Jfeems7560

I am having same problem. And I really need to connect!

Ying_Q

Hi @woecarlson, @Jasonp_exe and @Jfeems7560,

Thank you for the first response on reporting the issue.

However, we are not aware of any server issue at the moment.

If the sign-in issue is relating to TeamViewer remote control, Can you try to switch to different network, restart the application and try again for account login please?

Additionally, TeamViewer has recently update the mobile application to v15.27. Can you also try to update the application to the latest one please.

If the same issue persists, may I ask you to comment below with your country and the version of TeamViewer application please.

Hope to hear from you soon!

Best,

Ying_Q

Jasonp_exe

https://community.teamviewer.com/English/discussion/comment/131426#Comment_131426

Hi @Ying_Q

When you say network do you mean internet network?

Ying_Q

Yes, Internet network please.

Sorry for my confusing description! @Jasonp_exe

Does the internet network change work for your login issue?

Best,

Ying_Q

Jasonp_exe

https://community.teamviewer.com/English/discussion/comment/131428#Comment_131428

Hi @Ying_Q

I only have one internet network available to me and that's my personal one. I would have to go some place else to have access to different internet.

Jasonp_exe

@Ying_Q

I solved the issue by doing a Network Reset from the Network & Internet setting page of Windows 10.

ov3

I am having th same issue suddenly today and nothing has changed on any of my machines. I am getting teamviewer error code waitforconnectfailed. Dont you love how teamviewer is refusing to investigate the issue and pretending multiple users reporting an issue is not an issue? Great support