How to fix the issue when using TeamViewer intergraded with Microsoft Intune?

LittleCat
LittleCat Posts: 1
edited May 2023 in Deployment & Integrations

I got the message when running a TeamViewer remote session in Microsoft Intune "There was a problem using your TeamViewer account. Verify your TeamViewer license is active and supported for Intune." The TeamViewer connector is active connected in Intune.

Answers

  • WesternForest
    WesternForest Posts: 0

    I have this issue as well. No response?

  • JeanK
    JeanK Posts: 7,055 Community Manager 🌍

    Hello @LittleCat and @WesternForest,

    Did you already have a look at our Intune user guide?

    📄 Intune Integration - Installation and User Guide

    Maybe this will help!

    /JeanK

    Community Manager

  • pdestefanis
    pdestefanis Posts: 2

    The guide does not help customers that had the integration running and then ran into this issue.

    The error is not present there.

    It does, however, take the ticket off Teamviewer's support queue...

  • JeffAR
    JeffAR Posts: 1

    I'm having the same issue. Been through the directions and still receive this error.

  • JeanK
    JeanK Posts: 7,055 Community Manager 🌍

    @pdestefanis, has your ticket been resolved?

    If this is the case, could you share the solution provided in this thread? This would be very helpful!

    Thanks in advance for your collaboration.

    /JeanK

    Community Manager

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