How to fix the issue when using TeamViewer intergraded with Microsoft Intune?

LittleCat · 2022-03-04T16:11:31+00:00

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I got the message when running a TeamViewer remote session in Microsoft Intune "There was a problem using your TeamViewer account. Verify your TeamViewer license is active and supported for Intune." The TeamViewer connector is active connected in Intune.

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pdestefanis

The guide does not help customers that had the integration running and then ran into this issue.

The error is not present there.

It does, however, take the ticket off Teamviewer's support queue...

JeanK

@pdestefanis, has your ticket been resolved?

If this is the case, could you share the solution provided in this thread? This would be very helpful!

Thanks in advance for your collaboration.

/JeanK

WesternForest

I have this issue as well. No response?

JeanK

Hello @LittleCat and @WesternForest,

Did you already have a look at our Intune user guide?

📄 Intune Integration - Installation and User Guide

Maybe this will help!

/JeanK

JeffAR

I'm having the same issue. Been through the directions and still receive this error.

JeanK

Hi all,

I contacted the team responsible for this to get an update. Here’s the latest information:

If the status of the TeamViewer Connector on Intune is stuck on “Connecting”

This is a known issue. Please submit a support ticket and provide your Azure tenant ID, and we will assist you in resolving it.

If you get an error to verify your TeamViewer license when enabling the TeamViewer Connector on Intune

There was an issue with Multitenancy licensing that was resolved in February 2025. If the issue persists, please submit a support ticket.

If you get a license-related error when trying to start a connection

This could be due to several reasons, like increased latency or the fact that you have reached the session limit on your license (this is hourly). Please try again after 1 hour. You may need to upgrade to a higher license if this issue happens frequently. If the issue is not resolved after 1 hour, please raise a support ticket.

Let me know if this helped and if you could get a resolution via Customer Support!

/JeanK