I closed the account, but i'm still be charged for business pack ?

duypham31

Hello,

Please help me out with this case.

I have an account and I was purchased business pack (~300$) last year, then I closed the account on Feb 2022.

But I'm still be charged for that pack on March 2022, and I can not contact with supporter for this case.

Natascha

Hi @duypham31

Thank you for your post and welcome to our Community 😊

First of all and for your information - deleting an account does not mean that your subscription is terminated:

In order to terminate your license, you must submit a ticket 28 days prior to the renewal.

Since you deleted the licensed account, it is not possible for you anymore to submit a ticket.

This is, where I enter the stage 😉 I am glad to help in this case. Would you mind sending me your license details like invoice number or purchase email address in a private message, please? I may forward this to my colleagues in order to help you in this special case.

Hope you have a great day and looking forward to your message.

All the best,

Natascha 🙋‍♀️