Ipad to Imac

Jrb8008

Hello, I'm attempting to use my iPad to connect remotely to my Mac. Has anyone had success? 

I know I was previously able to do this, but at this time unable.

Thanks

Jrb8008

That was the issue

Updated the app on my Mac and is working fine now. Appreciate you troubleshooting the user with me :)

JeanK

Hello @Jrb8008,

I'll try to help you here.

Firstly, I'd recommend checking if you have installed:

• TeamViewer Remote Control on your iPad
• TeamViewer Host on your iMac

Can you confirm?

All the best,

/JeanK

Jrb8008

Confirmed that both are installed. Screenshot from my Mac with an email of the screenshot from my iPad.

JeanK

Thanks for confirming.

And now, when you try to connect, what does exactly happen?

Jrb8008

Nothing happens it will not connect to the ID

JeanK

Ok - so when you enter the iMac's ID and click Remote control, nothing happens?

Any error message? Any visual sign of something not working properly? Or just nothing?

Jrb8008

I have entered the 8digit number into the iPad in the Partner ID.

Select Remote control and then it spins and black out for one second and then nothing.

JeanK

Have you tried to restart the application on both devices?

Jrb8008

I have done that twice.

Also, Im on the same wifi and Im unable to see the other device?

Something seems to be a miss?

JeanK

Which iOS version do your iMac and iPad have?

Jrb8008

Mac- 12.3

iPad- 15.4

JeanK

They seem to be up-to-date...

Did you check if you have the latest version of TeamViewer on both devices?

Jrb8008

Its funny you say that because Im not seeing the app in the MacStore.

Where would I find the most recent version for the Mac?

Jrb8008

That was the issue

Updated the app on my Mac and is working fine now. Appreciate you troubleshooting the user with me :)

JeanK

Niiiiice! Super happy we could find the problem!

Have fun connecting from your iPad to your iMac. 🥳

All the best,

/JeanK