Black Screen when an end user is browsing in incognito mode
We are looking to use TeamViewer to support one of our departments who need to monitor user interactions with a Galaxy A5 tablet. A user requirement is that the end users must be using the Chrome browser in 'Incognito Mode'. Whenever an 'Incognito' session is started, all that can be seen is on the remote device is a black screen.
If running a TeamViewer session on a WIndows laptop or iPhone, then the screen is displayed whether in a normal or incogtnito/private browser.
Is there a setting that can be changed in TeamViewer to enable the activity to be viewed in any browsing mode, or alternatively can a change be made on the device to permit this?