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Hi everyone, I've recently switched to the new TeamViewer Remote interface and I can't find the "Remote Control using Windows Authentication" option that was available in TeamViewer Classic. In the old interface, when a customer connected via QuickSupport/Service Case, I could see the session in the Computers & Contacts…
Hello Team, This is Aditya. Recently, I have installed my astronomical equipment in the Remote Observatory in China. I live in South Korea. So, I need to use my PC remotely every day to start the imaging session and then disconnect. Initially, as it's my first experience, I may need to stay online for a few hours or…
Dear Support, Some devices are not allowing me to remove control, but other devices are allowing me to control. I noticed that the machine that I do not have access the arrow point is different. It looks like a policy issue, but both machines are under of the same policy. One difference is that the first is on the "All…
Hi I want to help my mother with her mobile phone. Which Team Viewer solutions do I need forbeing able to help her remotely?
Hello! I have access to a remote pc via TeamViewer only, but I can't connect because it says it's an old version. How can I know which version is installed on my remote PC? PC is visible online in my account. Appreciate any help! Thank you!
Using the TeamViewer Windows pc app (currently as an unpaid/free user), I can repeatedly control an Android phone (with the TV QuickSupport Android app installed and running in the background) without the user of the phone being required to do anything at all (the user having previously authorized that access). That phone…
I purchased two laptops and installed Teamviewer version 15.57 on both.. I want to remote into one of the laptops when I know its powered on & logged into Windows ( i.e. unattended). I could do this previously using an earlier version, but I cannot set this feature on this new version of Team view? Any guidance would be…
Hello, When I attempt to connect to PC's for remote control via TeamViewer ID and Pass it will flash with "Connecting with partner…" and then immediately go back to "Ready to connect" and never prompts for me to enter the password or send a prompt on the host computer. It does not show any error messages. On the host I am…
Hello TeamViewer Community, I'm working on a food website and am looking for advice on integrating remote support tools to assist my team with website management and troubleshooting. Has anyone here used TeamViewer for similar purposes? Any tips on best practices or features that would be particularly useful for a…
We currently have three members, all with their own logins to TeamViewer. When a user runs a Quick Support session only one member is having the option to start the session appear in the 'Remote Support' section of their dashboard. My initial thoughts are permission based but any help on how the other two members of the…
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After installing Teamviewer and creating your TeamViewer account, follow these recommendations to ensure the highest level of security tailored to your needs. Secure your account: Set up two-factor authentication (2FA) Two-factor authentication (2FA) adds an extra layer of security to your TeamViewer account. Even if…
As a company administrator, you can review the connection reports for incoming and outgoing connections. This feature is not a traditional security setting but rather a feature that allows you to review all incoming and outgoing connections performed with your license. Find detailed information about Connections Reports…
If you plan to use unattended access for TeamViewer, you have to think about security, as your devices will be accessible all the time. Please follow the instructions below to make sure your Host is protected from unauthorized access at any time. Manage your device and grant Easy Access To guarantee the most secure remote…