Hello! I have access to a remote pc via TeamViewer only, but I can't connect because it says it's an old version. How can I know which version is installed on my remote PC? PC is visible online in my account.
Appreciate any help! Thank you!
Hi @IhorKo, Thanks for the screenshot with the error message!
It seems that your device has not been migrated to our new device groups system.
Please try to migrate the device following the steps in this article: https://www.teamviewer.com/en/global/support/knowledge-base/teamviewer-classic/device-management/migrate-your-devices/
Let us know if it solves the problem or if the issue persists.
Best, Carol
Hello Carol,
Thank you for your reply! Unfortunately for me, it looks different. Please view screenshot; there is no version part…
Hi @IhorKo,
Welcome to our Community and thanks for your question!
You can check your managed device version on the Devices tab. Just click on the device to show the panel with the information.
To update a device without being connected to it you would need a license to do it via policy or via Remote Management. If you use TeamViewer for personal use, then you would need to manually set up your device to update. TeamViewer requires free users to be always in the latest version, so setting up auto-update can be very useful. 😊
I hope it helps! Let us know if we can help you any further.
