Could not conntect to partner

Eugene7788
Eugene7788 Posts: 1
edited June 2022 in General questions

Hello, I have installed teamviewer on my computer. When I try to connect to another computer I get the following error: "Could not conntect to partner"

I use in my network my vpn

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Answers

  • JeanK
    JeanK Posts: 7,040 Community Manager 🌍

    Hello @Eugene,

    Welcome to the Community!

    Does it work if you disable the VPN?

    It is actually expected that it is not working when using a VPN.

    The reason for this is that the VPN locks both devices in a virtual private network as the name says. TeamViewer can't access this private network and can therefore not establish a connection.

    Unfortunately, there is no workaround for this.

    Hope this could help.

    /JeanK

    Community Manager

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