I've been using the paid version of teamviewer for the past year. And now for the next renewal period I no longer have a need to use it, and so I've wanted to cancel my subscription.
With a busy routine, I had seen the email reimnder that renewal was nearing, and that this was to be cancelled prior to renewal and I'd read the policy too quickly, and had misread at the time that cancellation must be submitted 'within' 28 days prior to renewal.
I submitted the cancellation 7 days into the 28days period, and after noticing this mistake promptly raised a ticket case to have this reviewed to assist with cancellation.
It was advised this would be sent to escalations to review. The response took over a week.
A reply was finally received, that mentioned nothing about the considerations and that the policy stands, and I'm to be penalised for another yearly subscription that I'm not going to use.
Im hoping a Teamviewer member on this forum can assist with reviewing my case?
Of the many 10's of thousands of subscriptions; I find this pretty heavy handed tactics and really dont' believe any consideration in my case was taken at all.
