My daughter's phone screen has a gray lock screen

Bob_ross

I use team viewer host on my daughter's oneplus 5 phone and regular TeamViewer on my phone. When I Access my daughter's phone (when screen is off) I get a gray screen with the current time and lock symbol. Is there a way to disable the screen?

JeanK

Hello @Bob_ross,

Welcome to the TeamViewer Community!

Is the mobile phone actually displaying something different?

/JeanK

Metan

I am having the same issue.

Metan

https://community.teamviewer.com/English/discussion/comment/134658#Comment_134658

The mobile phone shows the fingerprint screen, if you swipe up on the remote screen that is grey with the lock and clock (eg. in photo above from bob) it will go to the pattern lock, but the remote phone will still show gray screen with the clock and lock moving around cut off like its a full screen tablet.. I cannot access the phone from here.

ALSO, once I log in from my Remote phone to the HOST, once the user logs in, the password unlock stops working until restart. Meaning if the host locks their phone, someone can just swipe up on the finger print and itll let them into the phone.