Signed up by stuck as a free account

JNWRZ

I signed up, paid, but my account is stuck as a free account

and there is literally no way to log a ticket or contact teamviewer about this issue

all roads just lead to this support forum

what am I supposed to do!!!!!

Ying_Q

Hi @JNWRZ,

Thank you for reaching out to us and we are sorry that you landed in TeamViewer Community with frustration.

There are several steps for trouble shooting, and we would need your patience on reading the following steps:

• just in case you have not activated the license properly, License Overview 🧾 stores all the related license activation information, and activate the license on your TeamVIewer account
• simply sign in the licensed account on TeamViewer, and check again on About TeamViewer for the license status
  • TeamViewer -> Three line menu -> About TeamViewer -> License
• if it remains as Free, TeamViewer Support Team 📞 is here to help, please have your order information ready
• the moderators are able to help too, we would ask you to share the order information via Private Message 📩 please, then we will take a closer look into the case

I hope the steps above would light the wat and bring some hints to you and ensure you are able to use TeamViewer smoothly.

Have a great day!

Best,

Ying_Q