HOW TO MOVE A LICENSE FROM A PC TO ANOTHER ONE

daniellauzea75015

Hi,

One of our business users got his PC removed from service (end re-formatted) and I didn't think to uninstall the Teamviewer license before.

Now this user is unable to runTeamviewer. The system says "your license has been activated on XXXXX@XXXXX.com".

How can I recover that license so that to install it on a new PC ?

Best regards,

Daniel

Find more posts tagged with

Accepted answers

All comments

Hi @daniellauzea75015,

Welcome to the TeamViewer Community! 🥳

Did the user try to log in with the mail address indicated in the message and the password within the application?

If this user doesn't remember the password, it is possible to reset the password of the account.

❕ Depending on the license type, there could be a limited number of devices logged in with this user account.

Let us know if you need further assistance,

All the best,

Jennifer

daniellauzea75015

Hi,

Actually, I need to reactivate that particular license onto a new PC, given the old PC has been removed from service.

The point is I have no clue how to do this operation.

Is it possible to access kind of central configuration of all the licenses we bought and do that re-activation ?

Daniel

Hello @daniellauzea75015,

The user simply needs to log in with their TeamViewer credentials within the application.

You can follow the instructions here:

📄 Log in to your TeamViewer Account

Let me know if this could help.

/JeanK

Quick Links