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TeamViewer crashes remote PC

Gardener
Gardener Posts: 1 Newbie
edited July 21 in Remote Access License

Hi,

When I used the free version I had no problems but since buying a license, logging in to my Windows 10 laptop from another PC crashes the remote computer (my laptop). From TeamViewer it looks like the remote disconnected but when I get home I find it shut down.

Thanks!

Answers

  • Valeria2
    Valeria2 Posts: 176 Moderator

    Hello @Gardener

    Congratulations for your first post.😃

    To use TeamViewer correctly, I suggest you verify that you have logged in with your credentials (e-mail and password) in the access option in the upper right-hand corner of the program.

    Another step is to make sure that TeamViewer is open on the remote in order to receive the connection.

    💡Finally I recommend you contact our technical support department for more direct assistance through a ticket, HERE we explain you how to open it.

    For further information don´t hesitate to reach us again.

    Regards,

    Valeria

    Spanish Community Moderator

    Moderadora de la Comunidad en Español