License Activation Email is not received yet

JoAreitec
JoAreitec Posts: 1
edited May 2023 in Licensing

Hello !

I jsut bought yesterday a Remote Access license. I did receive the payment confiramtion, but not the activation mail, and i'm still under "free license" when i log in to team viewer.

Any Ideas?

Best regards,

Comments

  • JenW
    JenW Posts: 1,220 Senior Moderator ☑

    Hi @JoAreitec,

    Welcome to the TeamViewer Community! 🥳

    Could you kindly refresh your mail box and check your spam folder as well?

    If you still don't have any activation email, please send me your account number via Private Message (click on my Moderator's profile → Message button). We will then have a closer look at your case.

    We remain at your disposal,

    Best,

    Jen

    Modératrice Communauté Francophone / French Community Moderator

  • Kaushal2024
    Kaushal2024 Posts: 4

    Hello !

    I purchased the Team Viewer Remote Access license today 16th Dec 2024 but I didn't receive the activation email , even i checked my spam folder, none email received from Team Viewer. I do have confirmation payment receipt for my purchase.

    Still when sign into Team Viewer, it's showing as "free license".

    Could you please check and fix it ASAP, it's impacting my work.

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