Why does my computers say "offline"

Cam_J11

Since the last update, I can not connect to the computer from home, even though when I leave it says: Team Viewer is still active when I leave it.

Thanks

.Carol.fg.

Hello @Cam_J11 ,

Thank you for your message, and welcome to the TeamViewer Community!

👉 Based on the information you provided, I would advise the first to check the following:

• Make sure the partner device is turned on.
• Make sure the partner device has access to the internet, and that TeamViewer is running.
• Also, check if the TeamViewer ID on the partner device is still the same as the one you have in your Computers & Contacts list. If the ID has changed, you just need to register it again into the Computers and Contacts list.
  • You can check it by looking at the Properties of the device:

I hope this information can be enough to solve the problem. 🍀

Please let me know if you have any further questions.

Best,

Carol 🌷👩🏻‍🦰