Windows cannot open this file.

Hi, I am trying to install version 12 on a windows 7 pc, however I get the’ cannot open this file’ error when I try to run the setup.

Do you have any suggestions on how to resolve this?

Many thanks

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Jamesr92

@Justin please see the above message,

thanks

Jamesr92

Justin,

Yes I have downloaded from your previous versions web page, as an administrator.

We have version 15 already installed, it is the support company requesting we install version 12 so that they can access. Would there be any issues trying to go between different versions?

thanks

Justin

Hello @Jamesr92,

Welcome to the TeamViewer Community and happy to have you here! 🎉

Did you download TeamViewer from our download page? Link to it, right here: Download TeamViewer 12

Additionally, I'd like you to run that file as an administrator to make sure you do have the proper rights to install the application.

💡Hint: The latest supported version for Windows 7 of TeamViewer is our latest one 15.32.3.

Please let us know if you need further help.

Happy to help,

Justin

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