is there any problem with teamviewer server ?

BugLessComputers · 2022-08-23T18:03:54+00:00

There was an error rendering this rich post.

BugLessComputers

cannot connect to any of my clients!!

getting Error " cannot conect to partner with the given network name "

help

Find more posts tagged with

Accepted answers

.Carol.fg.

Hello @BugLessComputers,

Welcome to the TeamViewer community! 🎉

Also, thanks for providing us with the error message!

According to our status page, all our services are operational. 🤔

👉 So if possible, could you provide us with these additional details?

Did the issue start today?
What OS are you using?
Have you tried restarting TeamViewer services and/or the device?

I'm looking forward to your reply.

Best,

Carol 🌷👩🏻‍🦰

.Carol.fg.

Hello @OferZusman55 ,

Thank you very much for double-checking it for us!

Our team is still investigating the case internally, and as soon as we receive further feedback we will inform you.

👉 I understand the error message you're having is not quite the same as the one we have in the article Fix connectivity issues - Partner did not connect to router; however, this is a valid attempt that you can give a try for the time being.

Please let me know if by disabling IPv6 on both devices the issue got resolved.

Thanks again for your patience and understanding.

I'm looking forward to your next reply.

Best,

Carol 🌷👩🏻‍🦰

All comments

benhouli

now it working for me ... they might fix it now

OferZusman55

good morning i have disable IPV6 just in my device only

and its work

thanks

.Carol.fg.

Hello @BugLessComputers,

Welcome to the TeamViewer community! 🎉

Also, thanks for providing us with the error message!

According to our status page, all our services are operational. 🤔

👉 So if possible, could you provide us with these additional details?

Did the issue start today?
What OS are you using?
Have you tried restarting TeamViewer services and/or the device?

I'm looking forward to your reply.

Best,

Carol 🌷👩🏻‍🦰

OferZusman55

i have a license and there is a error over 3 hours

did someone from teamviewer now about this i atouch screnshot from

my computer

[removed per Community Guidelines]

.Carol.fg.

Hello @OferZusman55 ,

Thanks for your post, and I'm sorry to hear you're having connection issues.

According to our status page, all our services are operational. 🤔

👉 Therefore, a have a few more questions about the issue you're having:

Is it happening with a specific device or any device that you connect to?
Have you tried restarting the device?
Does any other error message pop up, or just "Could not connect to partner" is shown?

Also, please note that since you have a license, you can always contact our support team directly for faster support.

I'm looking forward to your reply to better assist you.

Best,

Carol 🌷👩🏻‍🦰

OferZusman55

hi, i see to many users claim the issue.. so there is an issue

all things in my site is OK, so please be kind and check

OferZusman55

its from all device even device from other place

see picture

OferZusman55

[removed per Community Guidelines]

this the error no meter to where or from where i connect

please help

thanks

OferZusman55

thanks for hiding the ID i have change it

sorry

.Carol.fg.

Hello @OferZusman55 ,

Thank you for the information provided!

I'm checking internally regarding the issue with the designated team; however, it may take some time before I receive feedback.

For the time being, let me also confirm with you:

Are all these devices inside the same network?

Could you please double-check if there are any ports being blocked by the firewall? (TCP/UDP Port 5938, TCP Port 443, TCP Port 80)

Best,

Carol 🌷👩🏻‍🦰

OferZusman55

Hi again, I ckeck again Allport ok

I have try connect from my computer to other that outside my network

And olso try connect from other network, not my

And same error did you see picture I sent.. This the error

BugLessComputers

the problem start today from 19:30 pm israel time
Using windows 10 and also try from win7
restart computers and services also restart teamviewer and my modem
the problem is general ' im not the only one who have this error , all my it colleagues report the same, i see all my clients on teamviewer online but cannot connect, error : " cannot connect to partner via this given network "
now its 00:01 still same problem