How to disable access if someone has my code

magnetite
magnetite Posts: 1
edited September 2022 in General questions

I had given access to my computer who I thought I could trust, but they took the code, refused to give it back, and now have full access to my system. How do I cut off the connection, if someone has my code to get in?

Best Answer

  • Ying_Q
    Ying_Q Posts: 2,691 Moderator ☑
    edited September 2022 Answer ✓

    Hi @magnetite,

    Welcome to TeamViewer Community and I am sorry to hear that frustration happens to you.

    In this situation with Security concerns, we ask you to first find and click the X of the remote connection window to exit the connections immediately. If you believe you have been scammed, you can report it here: https://www.teamviewer.com/report-a-scam/. TeamViewer is taking the necessary steps to protect users from scams. You may find more information -> https://community.teamviewer.com/English/discussion/comment/839#Comment_839.


    Adding to the Security and Privacy protection setups with TeamViewer, we would strongly recommend you to check out and complete the steps below:

    ✔Always refresh your Random Password on TeamViewer as soon as possible after you finish any remote session

    ✔Limit the control when others accessing to your devices by changing TeamViewer settings

    image.png


    ✔Setup Allowlist to restrict the remote connections with the trusted accounts and TeamViewer IDs

    ⚠Please ONLY share the information of TeamViewer ID and Password with the person you are fully trusted!


    We hope the information above would be helpful and insightful 💡 for you to have a safer and trusted remote connection with TeamViewer!

    If you would like to find out more about TeamViewer Security information and settings, feel free to message us.

    All the best and Stay safe!

    Ying_

    Community Moderator/中文社区管理员

Answers

  • Ying_Q
    Ying_Q Posts: 2,691 Moderator ☑
    edited September 2022 Answer ✓

    Hi @magnetite,

    Welcome to TeamViewer Community and I am sorry to hear that frustration happens to you.

    In this situation with Security concerns, we ask you to first find and click the X of the remote connection window to exit the connections immediately. If you believe you have been scammed, you can report it here: https://www.teamviewer.com/report-a-scam/. TeamViewer is taking the necessary steps to protect users from scams. You may find more information -> https://community.teamviewer.com/English/discussion/comment/839#Comment_839.


    Adding to the Security and Privacy protection setups with TeamViewer, we would strongly recommend you to check out and complete the steps below:

    ✔Always refresh your Random Password on TeamViewer as soon as possible after you finish any remote session

    ✔Limit the control when others accessing to your devices by changing TeamViewer settings

    image.png


    ✔Setup Allowlist to restrict the remote connections with the trusted accounts and TeamViewer IDs

    ⚠Please ONLY share the information of TeamViewer ID and Password with the person you are fully trusted!


    We hope the information above would be helpful and insightful 💡 for you to have a safer and trusted remote connection with TeamViewer!

    If you would like to find out more about TeamViewer Security information and settings, feel free to message us.

    All the best and Stay safe!

    Ying_

    Community Moderator/中文社区管理员
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