Have Teamviewer on 3 PCs to control. I want to control them from a 4th pc.

dorlow

So, I just bought the business license. I have teamviewer installed on 3 PCs for me to control. I was trying to install Teamviewer on a 4th pc... not to control it, but to manage one of the 3 PCs. I contacted support earlier and they told me my license can only handle 3 PCs. I cannot manage it on a 4th PC. I just looked up the license. It says my license allows me to control up to 3 PCs from up to 200 PCs. So, sales support is wrong or the web link is wrong. But, how do I control the PC? If I install the software and tie it to my login, it uses a license and errors out because it's trying to take a 4th license.

Ying_Q

Hi @dorlow,

Thank you for posting in TeamViewer Community!

For the features of TeamViewer Business license usage, you are able to

• start the outgoing remote connections from 3 fixed devices
• setup up to 200 managed devices with the license
• with 1 licensed user
• connections to unlimited devices

We have prepared this knowledge article for explaining the features on the core license options here 👇

https://community.teamviewer.com/English/kb/articles/39350-license-overview#business-license

Back to the key question you have from post, if you would like to move the license from one of the 3 fixed devices, you are able to change it on TeamViewer Management Console. Check out the knowledge article below 👇

https://community.teamviewer.com/English/kb/articles/108669-deactivate-remove-devices-from-the-business-license

To sum up, you may activate the license and start the remote connections on devices A, B, C to unlimited endpoints. To move the license to device D, you will need to delete either device A/B/C first then add device D to ensure only have 3 devices link with license activation at the same time.

I really hope my answer here helps you to understand the license. Let me know if you have any more questions about TeamViewer.

Wish you a pleansant day! 😊

Best,

Ying_Q