Quicksupport and Notification issues (Not notifying all users)

EH_TeamViewer · 2022-10-14T18:38:34+00:00

There was an error rendering this rich post.

When a user clicks on our .exe QuickSupport link. It only notifies one user that the person has "submitted a ticket". The only account that it notifies is the account that activated the subscription.

We have a multi user subscription and 10 other users on the IT team that have accounts linked as "company administrators". None of them are able to get a notification in their teamviewer apps when someone opens (downloads) the Quicksupport function.

Find more posts tagged with

Notifications

QuickSupport

Accepted answers

All comments

JenW

Hi @EH_TeamViewer,

Welcome to our Community! 🙌

If you want all your users to be able to see the notifications, the best way would be to automate the service case assignment, as explained in our Knowledge Hub article: 👉 Automated Service Case Assignment.

You will need to Edit your QuickSupport module (from the account that created it) and set up the Default Assignee as Unassigned, as shown below:

Also, please keep in mind that:

If you have further questions or need help to change the settings, please let me know! 🙋‍♀️

Best,

Jen