Quicksupport and Notification issues (Not notifying all users)

EH_TeamViewer
EH_TeamViewer Posts: 1
in General questions

When a user clicks on our .exe QuickSupport link. It only notifies one user that the person has "submitted a ticket". The only account that it notifies is the account that activated the subscription.

We have a multi user subscription and 10 other users on the IT team that have accounts linked as "company administrators". None of them are able to get a notification in their teamviewer apps when someone opens (downloads) the Quicksupport function.

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Answers

  • JenW
    JenW Posts: 1,183 Senior Moderator ☑

    Hi @EH_TeamViewer,

    Welcome to our Community! 🙌

    If you want all your users to be able to see the notifications, the best way would be to automate the service case assignment, as explained in our Knowledge Hub article: 👉 Automated Service Case Assignment.

    You will need to Edit your QuickSupport module (from the account that created it) and set up the Default Assignee as Unassigned, as shown below:

    image.png

    Also, please keep in mind that:

    image.png

    If you have further questions or need help to change the settings, please let me know! 🙋‍♀️

    Best,

    Jen

    Modératrice Communauté Francophone / French Community Moderator

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