Wake-up
Answers
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Version 15.42.6 also fails to wake a computer that will wake from version 15.39.6.
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Version 15.42.7 also fails to wake a computer that will wake from version 15.39.6.
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Version 15.42.8 also fails to wake a computer that will wake from version 15.39.6.
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Version 15.42.9 also fails to wake a computer that will wake from version 15.39.6.
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Version 15.43.6 also fails to wake a computer that will wake from version 15.39.6.
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Thank you Jeank, it is good to hear that you are working on it. How will you let me know?
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I'll let you know in this thread once we have news to share. 🙂 Deal?
Community Manager
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@ComPage The WOL feature is back for devices running TeamViewer (Classic), the old interface.
Please see [Windows] v15.43.8 for the full changelog.
/JeanK
Community Manager
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WoL still fails on my PC with v15.43.8.
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It's a deal; thank you Jean.
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WoL fails on two PCs (Windows11 and Windows10) with v15.43.8.
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Hi @JeanK ,
The problem must lie with the initiating computer because, at the point where wake is initiated, TeamViewer is not running on the target computer.
I am testing with one computer running the latest version while keeping the others on 15.39.6 as controls. If it will help, I am happy to provide a demonstration of my test methods or carry out other tests.
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@ComPage, in the meantime, could you let us know about the following questions:
- Is the device you are trying to wake up is marked with a grey "Update required" icon (1) ? Or does it have the regular purple device icon (2)?
- Are you seeing the "Wake-up" button?
- Are you trying to wake up your remote computers from a native client (installed on your device) or from the web application (https://web.teamviewer.com/)?
@jf2jor as far as I can understand, you are trying to wake up from a native client, correct?
Thanks in advance for your help!
Community Manager
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The device used for testing is running native client 15.43.9 and looks like this when the target device (Valeria) is offline. As you can see, the wake up button is shown:
When the wake up button is used, this is the result:
The target device (Valeria) is running 15.39.6 and looks like this when it is online:
When both devices were running 15.39.6, either device could wake the other. Later versions will not wake any device.
Note that both devices can be woken using a third party application.
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@ComPage Thank you for the details.
Last question, which is super important to clarify - is the computer you are trying to wake up assigned to your account, or did you simply add it to your Computers & Contacts list manually with the ID and password?
Community Manager
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I'm in the same boat.
Just to answer your question both computers are assigned to my account. Both computers have V15.43.9 and this version still does not wake up the other computer.
Installing 15.39.6 again on the test computer (1) allows to wake up the target computer.
Exactly as described by ComPage.
Still some work needs to be done by the dev guys.
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@JeanK To answer your question, yes, the target computer is assigned to my account and has been on it for years.
When they were all on 15.39.6 any of the four computer in the group were able to wake any of the others. Now, those on later versions cannot wake any others but those still on 15.39.6 can still wake all of them.
Logically, it is clear that the problem lies with the initiating device, not the target.
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@ComPage Thank you so much for all the details.
Our dev team said they need the log files from the local and the remote device to investigate this further.
If you agree, may I contact you via private message to discuss the next steps?
/JeanK
@Kruk @jf2jor don't worry - I will share all the outcomes after the investigation.
Community Manager
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Yes, of course.
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Dear Users,
I am writing to address an important matter concerning the Wake-on-LAN feature, and I apologize for any inconvenience and confusion caused.
Since the 26th of April 2023, the Wake-on-LAN feature is available for licensed users only.
We deeply regret that the abrupt unavailability of this functionality led many of you to believe it was a technical issue. We genuinely apologize for any inconvenience, frustration, or disappointment this has caused.
We have updated the respective Knowledge Base article and our free version announcement, explicitly mentioning the new restriction.
Thank you for your understanding and continued support.
Sincerely,
/JeanK
@ComPage @jf2jor @Kruk @rdpk7 @RayTheRay @pingpong @mikulik86 @almarc11
Community Manager
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Very sad, but at least it is now clear what the issue is mentioned - although the error in the TeamViewer Client is not helpful that a not sufficient license was the root cause. Maybe that could be improved, e.g. by blocking the setup of the wake on LAN settings when not having a sufficient license. Then it is more clear that it won't work.
Moreover I think the note "This article applies to Remote Access, Business, Premium, Corporate and Tensor customers." in the Knowledge Base article can be easily overseen and I think it is not 100 % clear that the Wake-on-LAN feature is not available in the free license. @JeanK Maybe could you add a similar statement like in the forum "The Wake-On-LAN (WOL) functionality is not available to free users".
Additionally, I would appreciate if there would be a table overview which feature is contained in the free license and which not so it can be compared to the different paid licenses: https://service.teamviewer.com/en-de/overview
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