How to prevent being stuck at "Incoming connection..."? (iPad - Windows remote access)

Posnetek zaslona 2022-10-31 202212.png

Hello,

since yesterday I cannot access my Windows 11 desktop through TeamViewer on my iPad. I have EasyAccess granted, both devices are in My Computers and are trusted in my account. Both devices also have the latest versions of TeamViewer app and have been restarted multiple times in order to try to fix the bug.

Bug repro:

When I first click on Connect button on my iPad I get a pop up message "Connecting to partner...", which goes away in few seconds (letting me click the button again and getting the same message). Meanwhile on my desktop's TeamViewer app in the left bottom corner the "green dot" with a message "Ready to connect" changes to "Incoming connection..." and it stays like that until I force quit TeamViewer on my desktop. When I turn it back on and do the same actions as before the bug "repros" exactly the same...

Any idea how to prevent this from happening, as I really need access on my iPad to the remote desktop for college purposes.

Thank you,

Kristjan

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Accepted answers

Hello @Jaklic,

Great to see you posting for the first time! 🚀

I might know why this is happening.

Could you please check which version is installed on your Windows 11 device?

If it's v15.35.7, please uninstall it and install v15.35.5, which you can find on our download page here: TeamViewer Windows Download

Looking forward to hearing from you.

/JeanK

All comments

I have this same problem on a win 10 system. Would the same solution apply?

Thanks.

Hello @JeanK,

Your suggestion worked. Thank you!

Hopefully this won't occur in future updates again.

May I ask, did they discontinue the v15.35.7, because of it? I can no longer find .7 version in downloads.

Kind regards,

Jaklic

@Jaklic You're welcome! I'm glad I could help.

Correct, v15.33.7 has been discontinued and removed from our download page because of the issue with Windows 11 devices.

Respectfully,

/JeanK

@Ultimathor yes, we recommend uninstalling v15.35.7 and installing v15.35.5 on all devices.

I hope that it will also fix the issue for you.

/JeanK

Hello @Jaklic,

Great to see you posting for the first time! 🚀

I might know why this is happening.

Could you please check which version is installed on your Windows 11 device?

If it's v15.35.7, please uninstall it and install v15.35.5, which you can find on our download page here: TeamViewer Windows Download

Looking forward to hearing from you.

/JeanK

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