Hello @Celia_Tsui,
Great to see you posting for the first time! 🚀
Regarding the first question, please check if your remote PC has a stable connection.
For the second question, you can learn how to set up a personal password on your PC here: 📄 Personal password
You need to do this on every PC you want to connect to.
Let me know if you have any questions! I'll be happy to help you further.
/JeanK
How to set up personal password in my PC and should it be applied with all remote PC?
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