customer service, account service????????
Hello @Anything_Android2023,
In this case, we definitely encourage you to contact TeamViewer directly for a clear communication and instruction on license and activation assistance.
We are sorry for the confusion in previous posts.
Hope the activation issue will be solved soon and we wish to seeing you again!
Best,
Ying_Q
Hi @Anything_Android2023,
How may we help you?
If you have a TeamViewer license, feel free to contact the TeamViewer Support Team for more assistance.
Thank you for your understanding!
My partner transferred his team viewer account to me and I cannot sign in to team viewer as me because the emails I received only lead me to create a new account when I should have a premium membership
this doesn't help I'm not a new customer with new codes to enter to access different products. I'm taking over an existing account with MY NAME INSTEAD OF THE PREVIOUS NAME. period. So I need access to the account as discussed over the phone when the account transfer was agreed too.
Thank you for getting back to us with more information.
Regarding activating your TeamViewer account with TeamViewer Premium license, we would ask a bit more patience to read and follow the steps in the Knowledge article below:
If you prefer to have direct conversation about your case, remember that we have the TeamViewer Support Team available to help you too!
Let me know if the article will be helpful to you. 😊
