UNABLE TO LOGIN THROUGH REMOTE ACCESS LICENSE

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AKG
AKG Posts: 1 ✭
edited May 2023 in Licensing

 Please only post here if you have a Remote Access license

Dear Sir

I am unable to log in through my licensed team viewer account i.e. [removed per Community Guidelines]

When I checked in the customer portal, THE subscription is valid till 10.05.2023 but is showing as terminated.

Inadvertently I created a free Teamviewer account with "cherukuakg@gmail.com.

I would like to know how to deactivate the "free Teamviewer account" and activate the "Licensed Teamviewer account".

Attached:

  1. terminated screen shot.
  2. payment Invoice receipt

Kindly advise.

CA. ANIL KUMAR CHERUKU

[removed per Community Guidelines]

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[removed per Community Guidelines]

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