passwords a dash?

For some reason my partner has a dash for their one time password and for some reason when they press refresh to refresh the password nothing is generated and it's kept as a dash. How do we fix this?

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JenW

Hi @Heavenly,

We're happy to read your first comment! 🎉

After enabling the One-Time Access feature in the TeamViewer settings, you then need to activate the One-Time Password, instead of clicking on refresh arrow, as shown below:

Click on the three dots ( ⁝ )
Click on Activate One-Time Password
The dash will disappear, and your partner will see a password valid for one incoming connection

To find more information about it, please check out our Community article: Remote control via One-Time password

Let us know if you have any further questions! We'll be glad to answer it.

Have a nice day,

Jen

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