I purchased a remote access license but when I sign in it still shows as "free"

JoseGrajales
JoseGrajales Posts: 3
edited May 2023 in Licensing

and I cannot get all of the functionality of the remote access license. I am dissatisfied with this purchase now. I tried calling to cancel the subscription but I have been on hold for 45 minutes now. What is the best way to cancel this subscription? Do I have to call my bank to cancel?

Answers

  • Akiho
    Akiho Posts: 1,411 Moderator ☑

    Hi @JoseGrajales,

    Thank you for reaching out to the Community and we are sorry to hear about your dissatisfaction.

    📌Please know that it is required to activate a TeamViewer license with your TeamViewer account to use a TeamViewer license and access the license feature. And the licensed TeamViewer account can be also used to submit a support ticket for a cancellation.


    If you are still interested in trying the TeamViewer license, kindly activate the license with your TeamViewer account. You can find the step-by-step procedure for the activation in our Community article:

    📃 Activate your Remote Access license


    For cancellation, kindly contact our customer support team via chat or submit a support ticket by using your licensed Teamviewer account.


    If you have any questions or if you have difficulties contacting our customer support, please reply to this thread again!

    We appreciate your visit to this Community so that we may help you further.

    Best,

    Akiho


    Japanese Community Moderator / コミュニティモデレーター

  • JoseGrajales
    JoseGrajales Posts: 3
    edited January 2023

    I have already attempted to activate the license when I received the email with the activation instructions; however, it does not work for me. I need to use **Third Party Product**  or another service. Teamviewer is too complicated for me.

  • JoseGrajales
    JoseGrajales Posts: 3
    image.png


  • Akiho
    Akiho Posts: 1,411 Moderator ☑
    edited January 2023

    Hi @JoseGrajales,

    Thank you for getting back to this thread with your valuable feedback.

    Reading your feedback, we are sorry to hear that TeamViewer has not lived up to your expectation, and led you to choose another service.

    We appreciate all your efforts in the activation process and for contacting our support team. Kindly tell me your email address via private message.


    Thank you in advance for your patience in this process.

    Best,

    Akiho


    Japanese Community Moderator / コミュニティモデレーター

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