Hello! I have a challenge that when I have to help a user via teamviewer, the taskbar is not visible\available to the user. Any suggestions on what it could be.
Hi @Tommern68,
Welcome to the Community!
The taskbar is only visible to the person establishing the remote connection.
Do you, as the user establishing the connection, see the taskbar?
/JeanK
Have taken over a PC\screen from a customer with Teamviewer. With other users where I have taken over the PC, I see the entire screen and taskbar. But in this case, the taskbar becomes a black banner at the bottom of the screen. And then not possible for me to click on the symbols.
I see. I'd recommend checking if the remote user has set specific restrictions on their settings.
Please check the remote user's settings:
...and make sure that Access control is set to Full Access.
Then, connect again to the user.
Let me know if this fixed it!
