you have already reached the limit for licensing actions for this month

GrindMaster
GrindMaster Posts: 2
edited May 2023 in Licensing

I am geeting this error you have already reached the limit for licensing actions for this month  


For Remote viewer . can any body tell me why this is happening. As I have 12 month subcontract for the same

Answers

  • .Carol.fg.
    .Carol.fg. Posts: 1,233 Moderator

    Hello @GrindMaster,

    Thanks for your post and welcome to TeamViewer Community.

    By the description provide, I believe you're using a Remote Access license, is that correct?

    If it is, please note that the Remote Access license has a restriction of 3 partner devices and you can replace these 3 devices up to 3 times per month. The rest of the 3 moves occur on the 1st of each month.

    You can find more information about the Remote Access license here.

    Let me know if this answers your questions, or if further help is needed.🍀

    Best, Carol 🌷👩🏻‍🦰


    Portuguese Community Moderator

  • Is their any facility that this can be unlock it ? We required it urgently

  • .Carol.fg.
    .Carol.fg. Posts: 1,233 Moderator

    Hi @GrindMaster,

    Thanks for your question!

    👉 You can send a message via ticket to our support team.

    Or if you want to upgrade your plan to another one that may fit your needs better, you can contact our sales team.

    I hope this information can help you.

    Let me know if we can help you any further. 🙋‍♀️

    Best, Carol 👩🏻‍🦰🌷


    Portuguese Community Moderator