Didn't receive the emails with license and invoice

Alex_Maiboroda · 2023-03-11T17:35:48+00:00

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I paid for the license a few hours ago, but I didn't get an emails with license and invoice. How long to wait? My order is [removed per Community Guidelines]

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Natascha

Hi @Alex_Maiboroda

Thank you for your post an welcome to our Community. 😊

Did you also check your spam folder?

If you still didn't receive the emails, I kindly ask you to give my colleagues from our support department a call. They are happy to assist in this case 👍

You'll find local numbers here: 👉 Customer Support

Hope this helps. Please let us know if you have any further questions.

Have a beautiful day.

Best,

Natascha 🙋‍♀️

Alex_Maiboroda

Hi @Natascha

I don't feel comfortable making phone calls. I want a response that can be saved, and I want to know what about that some days without paid license.

My spam folder is empty. All responses from teamviewer.com in inbox.

Natascha

Totally understandable, @Alex_Maiboroda!

So, in this case, I kindly ask you to visit our homepage 👉 TeamViewer – The Remote Connectivity Software and see if the Chat in the lower-right corner pops up.

Unfortunately, we do not have access to any contract details here in the Community. That's why it's essential to contact my colleagues from support.

Please let us know if it works. 😊