Help! Is there a way to disable the keep alive option on team viewer

LapliSolei · 2023-03-29T11:34:33+00:00

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LapliSolei

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.Carol.fg.

Hi @LapliSolei ,

Thanks for your question and welcome to our Community!

I'm not quite sure if I understood your needs, if possible, could you provide more details on what behavior you would like to configure in your TeamViewer?

I'm looking forward to your reply! 🙋‍♀️

Best, Carol 👩🏻‍🦰🌷

LapliSolei

The keepalive request in TeamViewer keeps trying to connect to the team viewer servers which is causing alot of traffic on the network. Is there a way to disable this keepalive request which keeps running in team viewer?

.Carol.fg.

Hi @LapliSolei ,

Thanks for the clarification!

Disabling this keepalive is not possible - in order to be ready to accept a connection at any time the device must make periodic "callbacks" to the server.

It should not be causing much traffic. How many devices do you have in your environment?

I will wait for your feedback, let us know if you have further questions or concerns.

Best, Carol 👩🏻‍🦰🌷