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I'm trying to use remote access but when I try to connect it is just stalling on "connecting"

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Welcome to the TeamViewer Community! ✨

As a first step, could you please try to restart TeamViewer from your device?

If you have a Windows device, please follow the steps below:

Restart TeamViewer service.gif

If you have a macOS device, please close TeamViewer and open it again.

If possible, you can restart as well the remote device.

Let us know how it goes! 🍀

Best,

Jen

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