This one user keeps getting his account disabled for no reason. Is there something that if not in place will disable an account automatically? like MFA not setup or something?
Hi @2230_MarkB,
Thank you for visiting the TeamViewer Community!
Do you have a company profile for user management?
If you do, please check if the user account has been disabled within User management by any company profile admin?
If you don't, I would like to ask for more information on how you set up the user and provide more information about your license set-up.
Best,
Ying_Q
Also have the same issue with one of my corporate users. Teamviewer please let's have some assistance here.
Hi I am the company administrator. Our corporate licence setup is up to 50 (we have 24 at present) and three concurrent connections (they refer to this as "channels"). No other users appear to be impacted, just this one. As he is new I enforced 2FA on the account and he has set this up. He signs in and it says his account is disabled. I reactivate him and within an hour or so he is again set to inactive. I have confirmed his account has the same roles and permissions as others. Users in our company are added to an AD group which replicates into TeamViewer via AD Connector.
Thanks,
MarkB
