Team viewer asks asks me to confirm an incoming connection

Sokratis199

So I have an account and in this account I have lets say 2 devices Device_1 and Device_2

When I log into my teamviwer local application UI with my account credentials from Device_1 and try to remote to Device_2 (I find it on "my computers list" ) everything works fine..

When do the same but this time from Device_2 trying to remote to Device_1 a prompt from teamviewer appears that asks me if I allow "INSERTMYTEAMVIEWERUSERNAMEHERE" to access my desktop and it has two options "ok" and a "cancel" button with a count down (which automatically cancels the session if nothing is pressed when the countdown stops)

on settings advanced I see that full access is enabled...

Ying_Q

Hi @Sokratis199,

Thank you for reaching out to us for help in the Community!

May I ask you to check 2 settings on both devices please:

• Device 1 as the remote side: GearWheel ➜ Advanced ➜ Advanced settings for connections to this computer ➜ Full Access
• Device 2 as the admin side: GearWheel ➜ Advanced ➜ Advanced settings for connections to other computers ➜ Full Access

Please let me know if the settings help you with the connections.

Best,

Ying_Q