QuickSupport not working Android 10 on Huawei P Smart S

shizzledizzleeee · 2023-04-19T23:50:56+00:00

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shizzledizzleeee

Screenshot_20230420_024825_com.huawei.appmarket[1].jpg

I am unable to control the device from my laptop.

Screenshot for my laptop is found here :

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shizzledizzleeee

https://community.teamviewer.com/English/discussion/comment/143667#Comment_143667

Thanks

I can type on text fields but I can't copy paste.

Ying_Q

Hi @shizzledizzleeee,

Can you check if you have installed the Universal Add-On for Android on your mobile device please? The add-on is required to support the remote connections.

At the same time, I would share this helpful FAQ : Remote control for Android, and hope it helps you to understand the remote connections with TeamViewer on Android.

We are looking forward to hearing from you about the updates.

Best,

Ying_Q

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